Refund policy

Unwanted items

If you are not completely satisfied with your purchase, simply return the item/s to us in their original condition with the labels attached. If you return your order within 7 days of receipt you will receive a full refund.

Shoes can only be returned if they have not been worn on a hard surface. Shoes must be returned within 7 days in their original boxes. If Shoes are received after the 7 day period, no refund will be given and they will be sent back to the delivery address on the order.

Earrings are non-returnable items. Swimwear can only be returned if the hygiene seal is in place and has not been broken. Sets of two-part items such as bikinis or suit sets of any kind must be returned as a complete set. 

All items must be returned with the tags still attached. 

To avoid abuse of the returns system, please take extra care when trying on your new purchases, as unfortunately we can’t refund any items that are marked or tainted with make-up, fake tan, body lotions, perfumes or body odours.

Any items that our quality check team deem as unreturnable will be held in at our premises for a maximum of 3 weeks, in which the customer must arrange collection for the unreturnable item. If the 3 week mark is surpassed, unfortunately we will have to dispose of the item.

How do I return my order?

Unfortunately we are unable to offer free returns.

Please download a copy of the returns form here – Download returns form PDF

Please print out the form, complete it by hand and enclose in the parcel with your returned item/s.

If you are not able to print the form out for any reason, please enclose a copy of your original invoice, and write clearly on the invoice what you are returning, and the reason for return.

Please include your returns form in your parcel. Please wrap your items and form securely in the original packaging, and attach a label onto the parcel with the below address on:

michelle b

2/3 King Edward Terrace

Gisburn Rd

Barrowford BB9 8NJ

 

If after 30 working days of returning your item you have not been refunded, please contact us on our Contact Us page. We advise all parcels are sent recorded delivery. We are not able to issue any refunds without proof of postage.

IF A PARCEL IS RETURNED WITHOUT PAPERWORK ENCLOSED WITH THE GOODS, IT IS IMPOSSIBLE FOR US TO IDENTIFY THE SENDER, AND TO THEREFORE ISSUE A REFUND FOR THE PARCEL

Your statutory rights are not affected by our returns policy.

Returns after 7 days

Shoes must be returned within 7 days in their original boxes. If Shoes are received after the 7 day period, no refund will be given and they will be sent back to the delivery address on the order.

Can I exchange my item?

We are unable to offer exchanges. You would have to return your item, and repurchase.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.